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Our Frequently Asked Questions include the most common questions our customers ask. These are sorted into 8 main categories to help you find the answer you are looking for.
Blue Lagoon
Booking and payments
Daytours & sightseeing
Discount and refunds
Bathing fee Blue Lagoon Where can I book your tours? Refund of travel agency bookings
Distances to/from Blue Lagoon How to book online as a tourist Lunch included in Day Tours? Voucher refunds
Tour departures to Blue Lagoon Payment in what currencies Minimum number of passengers Norden Voyager Card
Departures from Blue Lagoon Guaranteed reservations What clothes should I wear?
Keflavík -> Blue Lagoon morning tours Changing reservations Clothes for horse riding Discounts
Luggage at Blue Lagoon Cancellation policy Experience for horse riding tours Invoices
Length of stay at Blue Lagoon Is this a secure site? Private tours ISIC student card
Glacier tours Northern Lights refund

Hiking tour My cruise ship docked late.

Snow Scooters - all year round?
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    Customer Feedback
    Access to Geysir area   


Northern lights
On your own
Pick up / Drop off - Keflavík Airport
I am a Travel Agent
No Northern Lights on my tour Mývatn Drop off after a day tour Travel Agency Commission Day Tours
Package Tours Airport Transfer Travel Agency Commission Groups
Northern Lights tour cancelled Akureyri Pick up
    Pick up for cruise ship passengers
    Pick up at Keflavík Airport  
    Keflavík Blue Lagoon morning tours  


If you can´t find the answer to your question don´t hesitate to contact us. You can either call us at +354 540 1313 or send us an e-mail at
Iceland Excursions - Gray Line Iceland
Contact Information ID: 571292-2979 About Us
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Entrance fee now included!
Vestmannaeyjar islands tour has become one of Gray Line Iceland's most popular tours. We are proud to announce that the entrance fee to the Eldheimar volcano museum is now included in our tour free of charge.  The Museum's volcano exhibition focuses on the 1973 volcanic eruption in Ve [ More ]
Easter in Iceland 2014
Easter in Iceland is both a religious holiday and a sign that winter is over. The latter usually proves spectacularly wrong, but as long as we get our chocolate Easter egg on Sunday morning, we're ok. Over Easter all our tours will be running according to schedule, our service desks in Hafnarst [ More ]

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