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Comments sent directly to us by email in 2011:

 
 
Sent: 13. október 2011 21:35
Subject: Black & Blue Tour

To all members of Iceland Excursions,
 
I have been travelling the world quite extensively for over 10 years now, and have done more than my fair share of bus tours.  That is why I feel compelled to write and express my extreme satisfaction with your service.  I have not had a better experience than I had with Gray Line.  From the welcoming friendly demeanour of the office staff, to the professionalism of the bus drivers, to the flexibility offered to us in squeezing at the last minute onto a Northern Lights tour, I was thoroughly impressed.  I don't believe I have come across a more organized, friendly, flexible company that offers a wide array of tours at such competitive prices.  
 
We were pleased to have taken three tours with your company, and only wish we had booked all of our tours with you.  Although the Northern Lights refused to show us their wonders, our guide kept us hopeful, and amused us with stories of ghosts and trolls.  The Taste the Saga tour definitely needs to be marketed more, as it was a blast, but something few of our fellow hotel guests had heard of.
 
The highlight of our trip to Iceland, however, was the Black and Blue Tour.  Every bit of the tour exceeded our very high expectations.  Likewise, I have not come across a more enthusiastic, personable, interesting guide than Gulli who was stuck with just the two of us for an entire day, but managed to make it fun.  He definitely made the experience what it was, and we are both very thankful to him for letting us take the time to explore all corners of the cave and waters, and for all the information and stories he shared.
 
I very much look forward to making future bookings for my next trip to Iceland.
 
My sincere thanks,
 
Lisa
 
  
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Sent: 13. október 2011 14:04
Subject: THANK YOU ! AH27

I would like to tell you how much we (my fellow traveller) and I appreciate your good service. Having decided to visit Island for the first time, I read all I could on different things to do on the internet,
where I found your address and info. When I asked for a brochure and map to be sent by post, I received these within few days. At the hotel (Hotel Reykjavik, Raudararstigur) we could book our chosen trip “The Viking Horse and Golden Circle Afternoon”. I am impressed of the cooperation between hotel and you as a tour operator – easy for us tourists.

Also, our guide on this tour Tuesday 11th Oct must be recommended. Very knowledgeable and enthusiastic. The exceptionally fine weather of course helped a lot! We were lucky indeed.

Having experienced a marvellous few hours at the Blue Lagoon as well on our arrival day from the airport, we had all in all a very good time in your country.

With kind regards
og MANGE TAKK

Gun Maj-Britt Lerche-Wesenberg
Kolbotn
Norge
 
  
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Sent: 12. október 2011 21:01

Hi,
I wanted to write a great review about our black & blue tour (operated on Wed Oct 5th 2011) but I cannot find the proper name/spelling of our incredible tour guide.  Is there any way you could look up this information so I can include it in my review?  He was a fantastic guide!
 
Much appreciated,
Lisa
 
  
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Sent: 4. júlí 2011 17:01
Subject: Thank you!!!

HI JONA!!!!
 
This e-mail is to Thank you for all the Service and Support you give to us in all the Incredible experience in Iceland.
 
I have the fortune to travel to some places around europe, but Iceland was without a doubt one of the Best Experience I had.
 
All the Services were so good, I don´t like so much the stop on Akureyri, but all the Rest was to be "Near to heaven" For sure you live in a marvelous country, all
the people are so nice with us, and we do not have any complain on the GrayLine services!
 
Also Our tourist Guide and Driver "Ada" and "Oskar" are so Nice, and always available to help us in every doubt we had.
 
All the hotels are great and comfortable and have that unique taste of beauty of a small hotel.
 
All the Bookings that you made for us , were all on time and with Quality.
 
Thank you so much, and for SURE  i will Go back to Iceland someday. Thank to you, your Enterprise Grayline, and ICELAND for this Wonderful experience.
 
Ég tala ekki íslensku, en ÞAKKA ÞÉR  =)
 
Carlos (Mexico)
 
  
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Sent: 3. september 2011 17:22
Subject: review

Hallo!

We went on an Iceland package tour from August 15th until August 19th.
We were picked up by Jacab at the airport. An adventure as he had so much to tell. He dropped us off at the Blue Lagoon! That was a terrfic experience!
The 16th The Golden Circle tour with The French Icelandic Guide Gilbert! So much to see! And the stories Gilbert told. I know so much more about Iceland and its history.
Gilbert also was with us on the South Coast and Jokulsarlon trip the next day. What an event. Gilbert made it really special!
Thank you so much Gilbert!!!

We have wonderful memories that arrived in an photoalbum today.
Thinking back of Iceland makes me want to return, thanks to the excursions of Iceland tours!

Thank you,

Marjolijn Winkelaar and Hennie van Buiten!
 
  
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Sent: 19. ágúst 2011 18:34
Subject: Thank you.

I just wanted to express how happy I am with my recent experience with your company.  I just got back form my first ever trip to Iceland and it was amazing.   This was a vacation that I planned completely on my own, I had no travel agent helping me and no companions traveling with me so needless to say I was a bit nervous.  I had read several good reviews about your company and liked what I saw and the tours that you offer so I gave it a shot..  I couldn't be happier.  I did the "AH65", "AH72", "AH30, as well as the airport transfer.  Your guides were very knowledgable, extremely friendly, and quite helpful.  I'm already starting to plan my trip back to Iceland for the same time next year and I will definitely be a repeat customer.  Thanks again for helping make my Iceland experience an AMAZING one!

-Dustin Johnston
  
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Sent: 23. júlí 2011 06:37
Subject: Re: Card details

You kindly supplied us with a mini coach and tour guide for our visit to the Golden Circle..
 
We loved the journey and all we saw.
 
Please can I pass on special thanks to Elias (I hope that is the correct name) who was our driver/guide.  He was extremely kind (we had an 80 year old with us with limited walking ability) and patiently accommodated what we needed to make our day extra special.
 
Thank you for your help and advice in setting this up.
 
Philip
 
 
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Sent: 21. júlí 2011 20:52
Subject: RE: Grayline write review

 
Hi!
 
Thanks for a great tour, we have filled in the review below. We would also like to send some extra thanks to Jacob, who helped to make the tour something extra. We would appreciate if You would be so kind to forward the pictures to him.
 
Best regards
Håkan, Ninna and Ida Malmros
 
 
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Sent: 21. júlí 2011 12:25

Dear Sigridur,
 
Many thanks for the email. I'd just like to say how much my husband and I enjoyed our visit to Iceland, and the three trips we went on with Grayline were fantastic.
 
Much appreciated
Melanie
 
 
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Sent: 12. júlí 2011 11:33
Subject: RE: Varðandi 7 -10 Júlí 2011

Hi Thora,

I received a lot of positive feedback from the group about the outing itself but also about the driver and the guide.
They had a fantastic day.

So a big thank you to the driver, the guide and you for making this an unforgettable excursion.

Kind regards,
Melisa Stoffers
Publishing Assistant
 
 
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Sent: 7. júlí 2011 21:58
Subject: Query From Website


Ég vil senda fyrirtækinu nokkrar þakklætislínur fyrir þjónustu sem gestir mínir fengu hjá ykkur í dag.Hjá mér undirritaðri eru stödd hjón frá Flórída og eftir frábæra hjálp hjá skrifstofu ykkar (Ólafur)sendi ég hjónin á Snæfellsnesið.Þau voru sótt kl.8.00 af fararstjóra er heitir Bjarni. Ferðin var í alla staði til fyrirmyndar og fararstjórinn frábær.

Hjördís Guðbjörnsdóttir
 
 
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Sent: 4. júlí 2011 17:01
Subject: Thank you!!!

HI JONA!!!!
 
This e-mail is to Thank you for all the Service and Support you give to us in all the Incredible experience in Iceland.
 
I have the fortune to travel to some places around europe, but Iceland was without a doubt one of the Best Experience I had.
 
All the Services were so good, I don´t like so much the stop on Akureyri, but all the Rest was to be "Near to heaven" For sure you live in a marvelous country, all
the people are so nice with us, and we do not have any complain on the GrayLine services!
 
Also Our tourist Guide and Driver "Ada" and "Oskar" are so Nice, and always available to help us in every doubt we had.
 
All the hotels are great and comfortable and have that unique taste of beauty of a small hotel.
 
All the Bookings that you made for us , were all on time and with Quality.
 
Thank you so much, and for SURE  i will Go back to Iceland someday. Thank to you, your Enterprise Grayline, and ICELAND for this Wonderful experience.
 
Ég tala ekki íslensku, en ÞAKKA ÞÉR  =)
 
Carlos (Mexico)
 
 
 
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Sent: 29. júní 2011 17:38
Subject: RE: Grayline write review

Hi,

I also just wanted to say thanks for 3 completely brilliant tours the superjeep to thorsmark and the glacial lagoon were major highlights of my holiday!  Each of the guides was excellent Thorsmark on 18th, Southcoast/glacial lagoon 22nd and golden circle 23rd .  Thanks also to the people in your office for swapping my original bookings around to let me fit in the extra trip.  I will certainly be coming back to Iceland and will look to use you again!

thanks again
Alan
 
 
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Sent: 22. júní 2011 06:19
Subject: AH35 South Coast & Jökulsarlon

Hello everybody and regards from Finland.

I was on the tour AH35 16.6.2011.
Sofia was our brilliant guide (please forward this message also to her).

On a one week stay in Iceland I was on 6 tours – all of them were very nice. But even if all tours will be planned in forward its success depends allways on the Guide.
So was it even on this tour! Thank You Sofia (and Johan, the driver) for a tour I’ll remember forever ;)

There are some pictures on the website:

http://picasaweb.google.com/hagstrommedia

I am planning my next (longer) visit to Iceland .
 
 
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Sent: 9. júní 2011 14:06
Subject: feedback / Close

Dear Gurry,

These clients are back and I just want to forward their very positive feedback to you.
They said, it was the best journey in their lives and pointed out that is was also for the perfect organisation and quality of your tours.
We usually get very good comments from clients booked on your tours. Just wanted to let you know

Best regards,
Hanna Brümmel
 
 
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Sent: 2. júní 2011 10:20
Subject: RE: Grayline write review

Dear Gray Line Iceland,

Thank you so much for the Blue Lagoon tour and very good service !! I wrote my comment and share my unique experience on your website!! Gray Line Iceland is one of my Best choices for traveling in Iceland!!!!!

See you again in the near future!!

Best greetings from Paris!!
Céline
 
 
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Sent: 3. júní 2011 08:31
Subject: RE: Miðvikudagurinn 1. júní nk.

Sæll Sölvi og takk fyrir rútuna sem þú sendir okkur starfsfólkinu í Snælandsskóla á miðvikudaginn var. Takk líka fyrir þennan góða bílstjóra (Gunnar) sem þú lést fylgja með, það er svo mikilvægt að bílstjórarnir séu góðir og það var hann Gunnar svo sannarlega – klappaðu honum á bakið frá okkur hér.

Við verðum svo áfram hjá ykkur næsta vetur. Sendi líka allar mínar bestu kveðjur til Sigurdórs og Þóris vina minna með von um að þið, þeir og fyrirtækið blómstri um ókomin ár.

Kv.
Basli
 
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Sent: 27. maí 2011 07:10
Subject: Query From www.graylineiceland.de
Namen: Sylke Döring

Anfrage: Ich möchte mich auf diesem Wege nochmals bedanken für die wunderschönen Touren und die gute Begleitung durch Fahrer und Guides, die durch Geschichten und Infos die Reise bereichert haben! Bis zum nächsten mal
 
 
 
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Sent: 4 May 2011
 
Hej Disa!
 
Det har nu gått en vecka sedan vår hemkomst från Island. Vi - alla 13 personer - som fick förmånen att resa med
Islandsresor vill rikta ett stort tack.
 
Vi blev mycket väl omhändertagna av Lena och Rut under våra dagar. Upplevelser av olika slag blev det, bad både
i Reykjavik och Blå Lagunen till förnöjelse för både vuxna och barn. Gyllene Triangel-resa hade vi en hel del sol
och vår duktiga guide/chaufför Lena gav oss historia, kultur och naturupplevelser.
 
Födelsedagsmiddagen på Perlan med god mat, uppvaktning från restaurangens personal gjorde det till en riktigt
högtidsstund för oss alla.
 
Vi vill med dessa rader rikta ett stort tack till dig. Vår resa till Island - som blir vårt 66 land vi besöker - blir
ett minne vi kommer att ha med oss länge - och faktiskt längta tillbaka till.
 
Vänliga hälsningar
 
Siw och Rune Jansson
Eskilstuna

 
 
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Sent: 30 April 2011 03:28
Subject: RE: Airport transfer from Keflavik international airport to Reykjavik hotels

With your suggestion, we booked our airport transfer with airportexpress...and we are SO glad we did.  After a 5 hour flight delay due to the high winds on April 10th/11th, our driver was still waiting for us and drove us into Reykjavik.  He was friendly and gracious, even taking us on a short side tour up to the Perlan to show off your amazing city of Reykjavik.  We arrived early in the morning, so our room wasn't ready - our driver helped dropped off our luggage in your lobby and drove us a few blocks down to the city centre.  He recommended a few places to relax and grab lunch before making our way back to our apartment.  We would highly recommend this service for those staying at Castle Apartments!!!

Also, we had a wonderful week in Reykjavik, and your apartments were fantastic!!  Great location, very clean and a reasonable price to stay so close to the city centre!  We will recommend your apartments to anyone we know who plans to visit Reykjavik.  Thank you for some great memories, and we look forward to returning to Iceland, and your apartments in the near future.  

Sincerely,
Bruce and Tanya Cameron
 

 
 
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Sent: 12. apríl 2011 18:57
Subject: Thanks Gurry

Hello Gur
I would like to thank you for all support that you gave me during my stay at Reykjavik. Reykjavik is a marvellous city and has lots to offer. Unfortunately I could not see the Northern Lights (one of my goal in this trip) but I will be back once definitely.
All my best
Marilisa Fiorani
 
Bournemouth - UK

 
 
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Sent: 6. apríl 2011 16:11
Subject: Re: Iceland Excursions - Gray Line Iceland Order 379397

Dear Madam, dear Sir,

I would like to express here not only my satisfaction, but the satisfaction of the group which travelled with me from the airport to our hotel in Rekjavik and back.
I made big mistakes at the booking phase, but, fortunately for me, a very nice lady called me the day before the departure and she could make the necessary changes in order for us to have the bus at the arrival and for the trip back. Thanks you very much for it !

It gave me a first, but very good impression of the Icelandic people !

The young driver which picked us up after midnight at the arrival has been very kind and helpfull with us.

I told the driver during our trip back to the airport to ask you for an official invoice of our both trips IE (and to send me per e-mail the invoice). You probably already have the message ....

Thanks a lot in advance for sending it to me as soon as possible

We will really recommend your reliable company to colleagues, relatives and friends who are going to visit Iceland in the next future.

Best greetings
S. Delb
France
 
 
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Sent: 14. mars 2011
Subject: Thank you
 
Dear all,
 
Thank you for giving me the opportunity to visit a bit of your country in your tours.
The guide English/French was really good and the lday at the reception very friendly,
Thanks again,

Kind  regards
Anne Ribes

Reservations Executive – FIT Department France
GTA by Travelport
 
 
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Sent: 21. febrúar 2011 18:53
Subject: Discover the World tour with John

Hi there
 
My partner and I just wanted to write to thank you for a wonderful trip (11th-14th Feb) with John as our guide. He actually left us before we could give him a tip, so we thought we'd write and express our gratitude. He really looked after us and remained cheerful and optimistic even when we arrived two hours late and he had to tell us there would be a further delay while we waited for some other UK flights.
 
He's one of those people who is interested in pretty much everything, and it was clear that he loves sharing his knowledge and experience with everyone. We felt like he went out of his way to help us make the most of our time in Iceland - even showing us things which perhaps weren't part of the official itinerary.
 
Also we wanted to mention our driver, Roland, who made us feel very safe as he calmly drove through heavy snow with little visibility.
 
As John kept saying to us, we will go back to Iceland one day, but perhaps in the summer, when the weather is less crazy!
 
Best wishes,
Abbie and Nick
 
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Sent: 16. febrúar 2011 15:23
Subject: Northern Light Tour

Hi there,

First of all, I would like to thank you for the fantastic northern light tour provided by your company.
The first day (5th of Feb) we had no luck to see the light but your tour guide is very professional, she explained everything very well.

We managed to see some northern light on 6th of Feb, which is very lucky!
I would definitely recommend your tour to my friends!

One of your driver had captured the northern light photos, I am wondering if he/ your company could send those photos to me as for the memory?

Many thanks,
Yin Wan
 
 
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Sent: 14. febrúar 2011 17:47
Subject: Feedback for John and Roland

Dear John and Roland

We have just returned from 3 nights on the Northern Lights tour  and wanted to day such a HUGE thank you for your
care and attention
information
guidance
historical & political input
geological and cultural background
stories
extras
sense of humour
cheerfulness and positivity
quizzing
stopping for the horses
trying to teach us to count
careful blizzard driving
and taking care of all the many little details that made our trip such a stupendous experience.

Our daughter has returned home with her spare trainers filled with lava, we have skyr in the fridge (do you have shares in the company John???), Viking Balm in the bathroom and chocolate covered liquorice to share with our friends.  We have ordered a copy of Magnus Magnusson’s book that you recommended and are dreaming already of a return trip one summer for a longer period of time.

This trip was a treat for my 50th birthday and it simply couldn’t have been any better.

Best wishes from

Kate and Mel and Ishbi

PS we LOVED the weather!!!

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Sent: 1. febrúar 2011 01:59
Subject: Contacting Silke

Good evening,

I got home last night after a wonderful few days( much too short) in Iceland. I had been dreaming of the trip for 12 years and suddenly it happened.

Silke was a marvellous docent and I have a few more questions for her. I am planning a return trip in September and would really appreciate her contacting me.

Please could you ask her to e-mail me.

thank you

I did the Golden Circle Tour with her on Saturday January 29 and it was fabulous.


Sheila
_________
Sheila Wex
Vancouver Canada


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Sent: 12. janúar 2011 21:34
Subject: Complements to your staff

Dear Sir or Madam
 
I visited Iceland from 7th - 10th January 2011 - Northern Lights Special.
 
I wanted to congratulate your outstanding staff, Ziggy and Helgi, who both made our groups short break extremely interesting, worthy and forfilled.
Helgi's knowledge of Iceland is outstanding and deserves big praise. Many of the group said how good they both were at their job and made our time in Iceland most plesant.
 
Keep up the good work!
 
I wish you well in 2011!
 
Regards,
 
Benjamin Underwood
-
 
Kæri Herra eða frú

Ég kom til Íslands frá janúar 07 to10 2011 - Northern Lights Special.

Mig langaði til hamingju með framúrskarandi starfsfólki þínu, Ziggy og Helgi, sem bæði gert hópa okkar stutt brot ákaflega áhugavert, verðugt og forfilled.
Þekkingu Helga Íslands er framúrskarandi og verðskuldar stóra lof. Margir í hópnum sagði hversu gott þeir báðir voru í starfi sínu og gert okkar tíma hér á landi mest notalegur.

Halda uppi the góður vinna!

Ég óska ykkur vel árið 2011!

Kveðjur,

Benjamin Underwood

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Dumitru Cristina Adina (on Facebook) 11 January 2011

Hello everybody, I have just return from Iceland yeasterday. I want to thank you all for our amazing holiday! Special thanks to our guide: Lina from the South Coast trip, Bjorn and Fredrick and driver Magnus from the Northen Lights Mistery tour (even if we did not see the Lights and even we went 3 times, they all make ...us feel super!!!), Carlos from snorkeling, Laxnes Farm, and also many thank to our guide and driver from the Golden Circle Classic (I did not get their names). All tha guides were well prepared, they share with us many, many informations but, above all, they all have an extraordinary sense of humour and they told us many jokes...so we really have a great time! I will try to send you some pictures on following days. Thank you all and hope to see you some day during summer time. Cristina DUMITRU and Cristin, Alin, Liana Roxana
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