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Help us improve and share your thoughts about your chosen tour(s).

Now you can rate our tours and leave a comment on the right hand side of each tour description (under the tour map). No login needed!

Click here to see an overview of all comments already on our website.
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Comments sent directly to us by email:

 


Sent: 2. desember 2010 22:11
Subject: Query From Website

I just wanted to send a belated thanks to one of your bus drivers, Ollie (?). During my honeymoon in September, we took the northern lights tour, and he was very dedicated to finding a place for us to see them. We stopped once for a long time but could not see them due to clouds. Everyone had given up and we were on our way back when he found a better spot. Because of him, we were able to get some once-in-a-lifetime photos. And it was the only day on our honeymoon that we could spare to see them. So thank you for helping to make it a special trip!

Matthew Breit


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Sent: 12. November 2010
Subject: From Website
 
Hi there,
we have just returned from a trip with yourselves and Discover The World.
 
Our tour guide was John Spencer and I wanted to thank him for everything and say that we had an amazing time. We seen the most amazing Northern Lights last night on your tour and as our last night in Iceland it was brilliant. Well worth the wait to see them.
 
Thank you again to John.
 
Take care.
 
Karen from Scotland.

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Sent: 29. Oktober 2010
Subject: From Website
 
Hello,
 
Last Friday my husband and I went on your South Coast & Waterfalls excursion AH34.
We just wanted to say what a lovely time we had.
 
The guide, Silke, was excellent - so knowledgeable, helpful and friendly.The places we visited were stunning and we would thoroughly recommend this trip. This was our third trip to Iceland and we plan to return. Next time we're hoping we'll be able to visit the Vestmannaeyjar islands (we were unable to this time due to problems with the new harbour).
 
Once again, thank you for such a wonderful trip and would you please pass on our thanks to our wonderful guide.
 
Kind regards,
 
Mrs Helen Evans

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Sent: 27. Oktober 2010
Subject: From Website
 
Hello my name is josh. I come from a school called Tendring Technology college. My school use this company during are stay at iceland. We had a coach. I emailed Iceland excursions to give my thanks to our driver. He was extremely kind. His name was yon or jon. Please pass my thanks on to him, and please show this email to him. I would appreciate it if i go a email back.
 
Than kyou,
 
Josh

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Sent: 5. Oktober 2010
Subject: RIFF says THANK YOU!
 
Dear Otto,
 
on behalf of the festival I would like to thank you for the cooperation, your patience and the kind assistance. You and your team supported RIFF 2010 in various ways, and all our international guests enjoyed their stay very much.

Without the support from Iceland Excursion we wouldn't have been able to provide so many attractive tours.
 
Therefore I would like to say THANK YOU VERY MUCH!

With kind regards,
Sabine
 
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Sent: 20. september 2010 06:33
Subject: Many Thanks!


Dear Ladies and Gentlemen!

Now that my mom Sylvia Vandre, the winner of the Iceland roadshow in Berlin in 2009, and I are back in Germany, we would like to thank you so much for that fantastic time we had! We absolutely enjoyed the incredible nature of Iceland! We were able to see during of course the hours in the blue lagoon!
Once again thank you a lot for making that possible for us!

We will definitely recommend a trip to Iceland with your agencies and hope to see Iceland again!!!

Sincerely

Sylvia and Isabelle Vandre


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Sent: 6. september 2010 16:21
Subject: RE: Iceland Excursions - Gray Line Iceland Order 359160

I would like to tell you that your guide Matthias or so is one of the best guides that we have had in the 94 Countries that we have visited, he took care of my Grand Daughter and us in a very nice way, please let him know that we appreciated very much.
We’ve enjoyed the tours very much.

Thanks a lot.
Ing. Jose Villasana D.


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Skickat: den 5 september 2010 14:08
Ämne: Island

Hemkommen efter islandsresan "Land o Saga" 15-19 aug. vill vi bara meddela, att vi hade en synnerligen bra guide/chaufför! Så kunnig, påläst om allt, trevlig och hjälpsam! Vad vi inte fick  höra om Islands historia, natur, sevärda platser och kultur, skrönor och verkliga personer är nog svårt att komma på! Guiden heter Solveig (Solla) - henne ska ni vara rädda om!  Enda lilla anmärkningen på resans upplägg  är, att man gärna hade velat stanna litet längre vid tex Thingvellir och Abarjarsafn, det sistnämnda  i synnerhet. Vi hade gärna startat litet tidigare på dagen, om det hade bidragit till litet längre uppehåll.Muséet i Borgarnes "Settlement Center" var en positiv upplevelse.
 
Att dessutom mvh
 
Inger Landström   


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Sent:
5. september 2010 12:04
Subject: Re: Re: Re: RE: RE: Re: Re: Re: Query from Website

Just to say thank you! Everything worked out perfectly and the weather was good. I had a very enjoyable and memorable trip. Surely will come to Iceland again when ready.


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Sent: 5. september 2010 12:19
Subject: Thank you.

Dear Jona,
 
We had a lovely holiday in Iceland and I wanted to thank you and your colleagues for all your hard work.  Everything was very well organised and we all had an excellent holiday.
 
I shall definitely recommend your company to anyone I know going to Iceland.
 
With best wishes,
Julia Holdsworth and family.

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Sent: 1. september 2010 15:00
Subject: Re: Iceland Excursions - Gray Line Iceland Order 353157

HI Gray Line staffWe are no safely home but wanted to say thank you to you for making our stay in Iceland informative and enjoyable. we took several of your tours and found you all to be helpful, competent and full of useful and intereswting information.Thank you.
 
We will certainly recommend you to any friends who may wish to visit your wonderful island.
Magdalene and Jack Horman
 
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Sent: 25. ágúst 2010 17:46
Subject: Thank you for the wonderful trips
Hi

I had the opportunity to attend some your trips while i was travelling in Iceland. I went on the Snæfellness and the Glacial Wonders trip. I had a wonderful vacation in Iceland and I really enjoyed the excursions.

I wasn't lucky with the weather, it was very foggy and rainy. In spite of that, the guide Jon managed to make the trip  to Snæfellsnes interesting. He had a great knowledge about Iceland, and an outstanding  warm and kind personality.  

I would also like to thank the wonderful crew at "Glacier guides" for giving me a memorable tour on the glacier.
Thank you very much!

Anne-Katrine Faber
 
 
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Sent: 5. August 2010
Subject: Tour Guide Compliment AH35 Friday 23 of July
 
Good Evening Iceland Excursions!

I like to send a great Thank You! To the bus driver/guide Bjarni on the tour to Jökulsarlon the 23 of July. This man was fantastic.
It didn't feel at all as a 14 hour tour! The mix he told me during this excursion was a good blend of Icelands history, politics, nature,
wildlife and points of interest. This made the journey very pleasant. I'm glad I wrote down memos and notes during this tour otherwise most of my photos
had been labeled "somewhere in Iceland".
I hope I have the possibility to come back sometime in December or January, love to see what you can offer me in the winter.
Thank you all!
--
Pia Andersson

 
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Sent: 19. júlí 2010 10:44
Subject: Recent Visit to Reykjavik

Dear Sirs

My wife and i returned on Friday to the UK after spending 6 days in Reykjavik during our visit we took advantage of 2 of your tours, The Golden Circle and The Saga Trail. We also used your services to visit The Blue Lagoon, all three were booked on line.

We would like to place on record our total enjoyment of you tours and the brilliant staff at your office, also the extreme courtesy and great knowledge shown by the tour guides and drivers.

It is hoped that we can return next year in anticipation of seeing the Northern Lights.

One again thank you to all your staff for making our vacation so memorable.

Kind regards
Liz and Dave Traylen

 
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Sent: 19. júlí 2010 02:36
Subject: thank you

yesterday,i joined the AH35 tour.
the tour was so amazing!!!
 
and i would like to appreciate the guide and driver giving me such a great experience!!!
 
Yumiko Ishii

 
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Sent: 17. júlí 2010 20:24
Subject: My Pictures taking during the excursion with Grayline

Dear Sara Kristin,

Maybe you remember that I contacted Grayline Island (see enclosed e-mail) as I had plans to travel to Iceland beginning of June. In the end I came to Reykjavik last days of June and the beginning of July. I really enjoyed my stay, I’m really happy that I have visited Reykjavik, very interesting and I have had great excursions with the Grayline, thank you for that.

After my arrival Monday 28 June: AH13
Tuesday 29 June: AH10 and AH75
Wednesday 30 June: AH35
Thursday 1 July: AH39
Friday 2 July: AH38

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Sent: 9. júlí 2010 00:34
Subject: INFORMATION ENQUIRY

 
Hello there,
 
I have just returned from a fabulous trip to Iceland of which one day was spent on the Jokulsarlon tour you organize.  We had Silka as our guide and she was brilliant.  We couldn't have asked for a better guide or a better way to spend a long day!  The day was informative and we saw many spectacular sites.

 
Regards, Bridget Bray
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Sent:
4. júlí 2010 21:14
Subject: about my reservation

Dear Sir/Madam
 
I'm writing to ask my pick up and drop off point.
 
I've just booked your tour "AH35 South Coast & Jokulsarlon Glacial Lagoon".
Pick up point is your office, Hafnarstraeti 20, 101 Reykjavík. That's fine for me. But if possible, I want to change the drop off point to "Pávi Guesthouse". Is that ok?
 
Actually, I used your tour in May. Tours were Whale watching & Golden Circle, View of the Volcano. What an exciting and fabulous tours! Thanks indeed. This time I hope I can see spectacle scenery.

I'm looking forward to going to Iceland and seeing your guides.
 
Yuki

 
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Sent:
27. júní 2010 16:08
Subject:
 
Good morning,

All too often, letters and e-mails are sent due to displeasure with service or goods received. That is definitely not the case here. I had scheduled three (3) tours with a competitor. The competitor failed to pick me up for a scheduled, Monday morning, tour. Needless to say that this left me with great frustration at the beginning of a vacation. I then went to your office and was greeted by Sunnefa Burgess. She was simply amazing. Not only did she ensure that 3 tours were booked through Iceland Excursions, she went over and above to make sure that the previous tours were properly credited accordingly. Sunnefa deserves much credit for making my week in Reykjavik one that I will never forget.

Rest assured that I will be promoting Reykjavik and Iceland as a whole and especially Iceland Excursions. Iceland is a beautiful country filled with very caring and wonderful people. I had the good fortune to meet many.


Thank you so much for the past week and especially having talented and caring people like Sunnefa work with all people who walk through the front door. If you need any additional information, please feel free to contact me at your convenience. Until then, I remain

Best regards,

Art
 
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Sent: 24. júní 2010 22:36
Subject: Thank you

Thank you to the guides and the bus drivers that took us safely on two tours on June 1 and 3rd.  we took the Golden Circle and Reykjanes Peninsula as well as AH35 South Coast and Jokulsarion.  Both of the tours were amazing and the guides and drivers were wonderful.  Also we had a tour with John in the morning before the Golden Circle whcih was also great and interesting countryside.  He taught us a lot about the Reykjanes and  the Blue Lagoon.

We loved Iceland and certainly would like to come back one day. We highly recommend Grayline Tours.

Best of luck for a great tourist season.

Carol and Carrie Hintz

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Sent:
18. júní 2010 20:37
Subject: Tour Guide Compliment

Good Evening,

I have been in Reykjavik for the past 6 days on vacation and went on 4 of your tours: Whale Watching, Golden Circle Classic, Silver Circle, and South Coast/Thorsmork.

My wife and I would like to personally thank one of your tour guides for his outstanding services.  We had Matthias as a tour guide on the Silver Circle on Tuesday June 15 and on the South Coast on Friday June 18.  He was very excellent and he explained a lot of interesting things about Iceland along the way.  I feel that I got to experience Iceland with someone with an absolutely large amount of knowledge while at the same time dealing with someone who was polite, focused on customer experience and very socialiable.  Thank you very much to your company and especially to Matthias for making our vacation extra special.

Thank you,

David and Melissa Yanisiw
Winnipeg, Manitoba, Canada

 
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Sent: 8.june; 2010 22:13
Subject: Re: Tours

 

Gurry, You were right the first time the hotel took care of it and phoned in late yesterday so
we took the tour TODAY (June 8th) and it was amazing your tour guides are the best i have ever traveled with!

We're leaving Iceland Wednesday afternoon but will be back I'm sure.

Thank you very much!
Drew.

Drew Butcher
Toronto, Canada
 
 
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Sent: 5. júní 2010 19:25
Subject:

 
Dear Sir,
            we have just returned home after our first trip to Iceland during which we took part in one of your excursions. Last Tuesday evening we went around the golden circle and our driver/guide was a lady called Lena who was brilliant. Her knowledge of Icelandic history, literature and geology amongst other subjects was superb as were the personal anecdotes she told us about recent earthquakes and volcanic erruptions. Her commentary was worth the price of the tour alone. Please would you pass on our thanks again. However, I have one last question I hope she might be able to answer. In Halldor Laxness' book Independent People was the character of Bjartur based on a real person?
       Thank you for an exceptional evening once again.
                               Jon Van Wren
 
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Sent: 15. maí 2010
Subject: From Website
 
Dear Sir, Madame,the last three days we have done three tours with your company (volcano, blue lagoon and golden circle tour). We just want to say THANK YOU. Everything was very well arranged by you: very professional and interesting guides, sharp pick up from the Foss hotel baron, tours well arranged. Thank you for all this and making our trip to Iceland a one we will never forget. We will certainly visit again as there is much more to see and certainly book with Gray Line again on our next trip. Good luck with your activities and keep doing what you are doing!
 
Kind regards from the Koole family (Belgium).

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Sent: 20. apríl 2010 18:24
Subject: Thankyou
 
Sir/Madam,

I visited Iceland with my family just over a week ago and took three tours with your company, the most memorable being the visit to the volcano. We thoroughly enjoyed each of the tours and found the staff really friendly providing lots of interesting information both about the areas we visited but also on Iceland in general in the wake of the economic crisis and developing volcanic action. I've edited the video and photography footage I made into a short film which is now on youtube so please check it out and feel free to pass the link on to anyone else - http://www.youtube.com/watch?v=vCN5m6GbFGA
 
 

Who'd have guessed that the volcano would develop so quickly after our visit but for us this makes the trip all the more exciting.

Regards,
Alan Corrie.
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Sent: 14. April 2010
Subject: RE: Volcano Up Close

Dear Sunnefa,

Just thought I would drop you a quick note to thank you and all of your drivers and office staff for making our trip to Iceland one to remember. I will be telling everyone I meet and recommend you to them.

Thanks again

Cath Corrie
 
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Sent: 13. mars 2010
Subject: RE: Iceland Excursions - Gray Line Iceland

 
To Whom It Concerns,
 
I would like to sincerely thank you for the efforts you went to ensure that our group made the tour last Wednesday. We had 4 children from our school in Ireland and when asked what the best part of Iceland was, they said it was the Geyser exploding into the air!
 
It was a thoroughly enjoyable trip and we will all be left with wonderful memories of your spectacular country.
I will have no problem recommending your company to anyone travelling to Iceland.
 
Yours Sincerely,
Anne Finn

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Sent: 03. mars 2010
Subject: Thank you!
 
Hello,

I just wanted to say thank you very much for the excellent tours on my recent rip to Iceland. Everything ran smoothly and on time, even with the extreme weather. Everyone was very helpful and polite. It made my trip very enjoyable.
I will definitely recommend you to anyone travelling to Iceland, and I will definitely book with you on any future trip to Iceland!!

Thank you all very much!!


Kind regards,

Dr Sharif Islam.

http://www.bpdp.co.uk/sharif_islam.html
 
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Sent: 19. January 2010
Subject: Recent tours in Iceland
 
We just want to say thanks again for the wonderful tours we did from the 8th through 10th around Reykjavik with your company. Everything was well organized. A special "Thank You" to "Early (?)" [Erlingur]. He was a wonderful guide and his German is very good. We're coming back for sure because Iceland in the winter made us curious to see it in summertime.
 
Greetings from Germany,
 
Ottmar Fuchs and Susanne Schramm

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Sent: 1. January 2010
Subject: Tour AH142

Mr. Roloff,
 
My wife and I were very pleased with the tours provided by Icelandexcursions, and are eager to return to your beautiful country for a vacation in the future.
 
Takk fyrir and a Happy New Year!
 
R. Yost
 
 
 
 
   
Iceland Excursions - Gray Line Iceland
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