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Day tours and Airport Express transfers - Terms and Conditions

Our activity tours can be booked online up to 24 hours before departures and other day tours and Airport Express transfers up to 90 minutes before departures.

When you book online you will receive a confirmation by email stating departure times and the duration of the tours. When pick up services are required they need to be booked and location selected.

Tours and transfers can also be booked around the clock over telephone at +354 540 1313 or via email at bookings@grayline.is. Online discounts do not apply when bookings are made this way.

Change of reservation

It is possible to change a reservation free of charge up to 90 minutes prior to departure except for activity tours that must be changed with 24 hours notice.

Cancellations

Cancellations of tours must be made over the phone at +354 540 1313 or via email at iceland@grayline.is and at least 24 hours prior to departure.

Tour departures / Pick up services / Drop off services

All day tours and Airport Express transfers start from the Gray Line bus terminal at Holtagarðar 10, 104 Reykjavík at the departure time given on your voucher or booking confirmation. It is the responsibility of the passengers to arrive at the tour office in good time to
check in for their tours.

We offer complimentary pick up services for all our day tours. Passengers wanting to take advantage of these complimentary pick up services
are requested to wait outside their hotels 30 or 60 minutes prior to the tour departure in order to board the pick up bus. Please see individual tour descriptions for more information which pick up time applies to your tour. Passengers are responsible for their pick up and must be in front of their pick up place and visible from the street. These pick up services are also available for Airport Express passengers but are additionally charged for and pick up times are 30 minutes prior to the departure times from the terminal. Airport Express passengers are also responsible for their pick up and must be in front of their pick up place and visible from the street.

Passengers missing their pick up are responsible to arrive at our bus terminal in good time to check in for their tour. Missing the pick up or the tour bus does not entitle to a refund of the price paid for the tour. Drop off after tours may sometimes not be right in front of your hotel/guesthouse due to narrow streets and actual coach size used during the tour.

Baggage

Fully paying passangers are allowed to take 2 bags weighing up to 30 kg each. Please contact us if your baggage is over this limit. Email: iceland@grayline.is or Tel.: +354 540 1313.

Bicycles

Bicycles are not included in the free baggage allowance. Bicycles are, at an extra charge, accepted as baggage if: Bicycles are in a bag or a personal box
Handlebars must be fixed sideways
Pedals must be removed

Size in centimeters: 221L x 102W x 56D; Sizes in inches: 87L x 40W 22D

Passengers with special needs

If you have any special needs or requests you should notify the Iceland Excursions customer service sales department as soon as possible. We always try to fulfill our customers wishes at all times. Email.: iceland@grayline.is or Tel.: +354 540 1313.

Wheelchairs

It is permitted to have foldable wheelchairs in our coaches without additional charges.

Safety on board the coaches

Our fleet at Iceland Excursions includes coaches of all types and sizes, which are all equipped with safety belts. We have a limited number of Children's Safety Car Seats available. These can be provided on request, free of charge. The safety and comfort of our customers is our main goal.

Liability

Iceland Excursions reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damages, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Iceland Excursions operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect. We reserve the right to alter or change the itinerary according to weather and road conditions.

Comments or complaints

If you want to comment on our tours we welcome you to send us a line and we always welcome feedback on our tours. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to iceland@grayline.is or write us a letter to our head office at Klettagarðar 4, 104 Reykjavik, Iceland.

 
   
Iceland Excursions - Gray Line Iceland
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